Terms of service

Last updated: May 2026

Welcome to Whisked Cha.
By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our site.

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1. General

This website is operated by Whisked Cha. Throughout the site, the terms “we”, “us”, and “our” refer to Whisked Cha.

By visiting our site and/or purchasing from us, you engage in our service and agree to be bound by these Terms of Service, including any additional policies referenced on this site.

We reserve the right to update or modify these terms at any time without prior notice.

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2. Products & Availability

We specialise in specialty matcha and related products.

All products are subject to availability.
We reserve the right to limit quantities, discontinue products, or update pricing without notice.

We make every effort to display product colours and descriptions accurately, though actual appearance may vary depending on device screens and preparation methods.

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3. Pricing & Payments

All prices are listed in AUD (Australian Dollars) and include GST where applicable.

Payments are processed securely through third-party payment providers supported by Shopify, including credit/debit cards, Apple Pay, Google Pay, and other available methods.

We reserve the right to refuse or cancel orders suspected of fraudulent or unauthorised activity.

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4. Shipping & Local Pickup

We currently offer shipping within Australia and selected local pickup options.

Estimated shipping and pickup times are provided as guides only and may vary during busy periods.

For local pickup orders:

* Customers will receive a notification once the order is ready
* Orders must be collected during operating hours
* Please present your order confirmation upon collection

Whisked Cha is not responsible for delays caused by shipping carriers or circumstances beyond our control.

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5. Returns & Refunds

Due to the nature of tea products, we do not accept returns for change of mind.

If your order arrives damaged or incorrect, please contact us within 24 hours of receiving your order via email (info@whiskedcha.com.au)

We may request photos or additional information to assist with the claim.

Approved refunds will be processed to the original payment method.

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6. Wholesale Enquiries

Wholesale enquiries and sample requests are subject to review and availability.

Submission of an enquiry form does not guarantee approval or partnership.

We reserve the right to decline wholesale requests at our discretion.

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7. Intellectual Property

All content on this website—including text, branding, images, graphics, and logos—is the property of Whisked Cha and may not be copied, reproduced, or used without written permission.

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8. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

We only collect information necessary to process orders, respond to enquiries, and improve customer experience.

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9. Limitation of Liability

Whisked Cha shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our liability is limited to the maximum extent permitted by Australian law.

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10. Contact

For questions regarding these Terms of Service, please contact via email (info@whiskedcha.com.au)

Whisked Cha
Made of leaf and time.